Answer every review. Reveal nothing.

Keep the reply short and general. Thank the person, say that privacy rules keep you from discussing anyone's care online, and invite them to contact your office. Do not confirm that the reviewer is a client or mention appointments, diagnoses, treatment or dates. Read the full guide to responding to negative reviews.

"Thank you for your feedback. Our privacy obligations prevent us from discussing any individual's care online, and we would welcome a call to our office." It thanks the person, shares nothing about care and moves the conversation offline. See 20 more therapist review reply examples.

Two or three calm sentences for a negative review, and one or two for a positive one. See why short replies work best.

Yes, as long as the reply stays general and does not confirm that the reviewer is a client. Read how to reply to Google reviews.

Anything that confirms or denies the person is a client, or that mentions appointments, diagnoses, treatment, dates or outcomes. See what to leave out of every reply.

With a brief, warm thank-you in one or two sentences that does not confirm the person is a client or comment on their care, even when the reviewer describes their progress or names a clinician. See four positive review replies.

Report it through the platform's reporting tool and name the policy it breaks, such as a review from someone who was never a client, spam or harassment. Keep any public reply general so it neither confirms nor denies that the reviewer was a client. More on fake and abusive reviews.

Escalate it inside your practice before anyone replies. Then keep any public reply short: thank the person, say you take concerns seriously and cannot discuss any individual online, and invite them to contact your practice director. See the reply for a serious allegation.

Thank the person and invite them to call your office, where your billing team can answer their questions. Keep the public reply general, without discussing the person's account or care. See the reply for a billing or insurance review.

Skip the clinical answer. Say you are not able to answer clinical questions online, invite the person to call your office, and point to 988 if they may be in crisis. See the reply for a clinical question.

Several professional ethics codes, including the ACA, APA and NASW codes, discourage soliciting testimonials from current clients. Discreet only enables review requests where they fit your profession's rules. See how the ACA, APA, NASW and AAMFT codes compare.

Never. Discreet drafts each reply and checks it, and nothing posts until you approve it.

It flags wording that could confirm a reviewer is a client, mention treatment or a diagnosis, or point to a specific visit, such as a date. A person on your team still reads and approves every reply. See the checklist we suggest before you post.

Discreet connects to your Google Business Profile.

Yes. Discreet connects to your Google Business Profile, and the reply wording in our guides works on any review site, including Yelp and Psychology Today. Keep every reply short and general, wherever you post it. Read why the same privacy rules apply on every site.

Therapy, psychiatry and IOP practices, and the marketing agencies that serve them. Agencies can use the white-label Agency plan.

Yes. Every location follows the same approve-before-posting steps, and each plan is priced per location per month. In a group practice one person drafts and checks each reply with a colleague as a second reader, and an agency can manage several practices on the white-label Agency plan. See how practices use Discreet.

Reply guard is $49 per location per month for drafting and privacy checks. Reputation is $129 per location per month and adds monitoring and review requests. Agency is $29 per location per month, white-label and billed to agencies.

No. We only read public reviews.

No. Discreet flags privacy risks in draft replies, and a person on your team decides what posts. For legal questions about a specific review, talk to a healthcare attorney.

A colleague who reads a draft reply before it posts, to catch anything that confirms a client relationship or reveals care details. Ask a second reader to check every draft, especially after an upsetting review. See the glossary definition and the five reply steps.