About Discreet
Discreet helps therapy, psychiatry and IOP practices reply to online reviews without revealing anything about a client. It drafts a reply to each review and flags wording that could confirm a client relationship, and a person at your practice approves every reply before it posts. Discreet offers general information, not legal advice.
What does Discreet do?
Discreet connects to your Google Business Profile and drafts a reply to each review. It then checks the draft for wording that could confirm a client relationship, mention treatment or a diagnosis, or point to a specific visit, such as a date.
Who approves each reply?
A person at your practice. The checker points out risky wording so your team can fix it, and nothing posts until someone approves it. A checker can miss things, so the final call always stays with you.
Who is Discreet for?
Therapy, psychiatry and IOP practices, and the marketing agencies that serve them. Agencies can use the white-label Agency plan.
What does Discreet cost?
Each plan is priced per location per month: Reply guard is $49 for drafting and privacy checks, Reputation is $129 and adds monitoring and review requests, and Agency is $29, white-label and billed to agencies. Compare the plans.
What do the guides cover?
Our guides show how to reply to negative and positive reviews without confirming who is a client, with ready-to-edit examples and a comparison of what professional ethics codes say about asking for reviews. Read how we write and update them.
Is Discreet legal advice?
No. Discreet and its guides offer general information. For legal questions about a specific review, talk to a healthcare attorney.
How do I contact Discreet?
Use the contact form to ask about a plan or a review reply you are unsure about. We reply within one business day. Please leave out any patient information.
Who runs Discreet?
Discreet is an Arche Studios company.